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Returns & Exchanges


At Luxor Jewelry, we understand that buying an item on the internet is not easy and that sometimes the buyer may not like something about his or her purchase. If you are not completely satisfied with your purchase or would like to make an exchange for another item, then you have the option of returning OR exchanging the item within 7 days of receiving the item. Certain conditions apply, read below for details.

Conditions for Returns/Exchanges: 

  • All items must be returned with all original accessories, paperwork, tags & gift boxes.
  • All items must be in its original & UNWORN condition. The item must not have any scratches, marks, or blemishes.
  • Items must not have been altered, adjusted in length, or sized by us or by a local jeweler.
  • All return shipping & handling fees are to be paid by the buyer.
  • Refunds take 7 business days after receiving the item to process.
  • All eligible returns are subject to a 10% restocking fee if the item has been used or the tags have been removed.